Frequently Asked Questions

How do I get a login?

Our website is exclusively for our credit account customers. If you already have an account, register here to get access. If you’d like to open an account with us, download our application form.

How do I access my account documents?

Head to your account dashboard.

What is Quick Order?

Quick Order enables our customers to place orders with us online, for pick up at one of our branches.

What products are available to order online?

There is only a limited range of products available to order at the moment, but we are working hard to add more.

Why can’t I see prices?

At the moment we can’t display prices on our website. When you place an order online, our branches manually review pricing before you pick up your order — this means you’ll pay the same as you would in our branches.

When can I pick up my order?

Once you have placed an order, our branches will be in touch with you to arrange a pick-up time.

Can I order online for delivery?

At the moment our focus is on getting our pick-up service right, but we do plan to provide a delivery service through online orders.

What payment methods can I use?

The only payment method at the moment is on your credit account. We will add other payment methods later.