Coronavirus
Last updated: 31/07/2020 05:00 pm

Bathroom Showrooms

To find out which of our retail bathroom showrooms are open, please click here. Our open showrooms are currently operating on an appointment-only basis, you can book an appoint here.

Trade Branches

Branch Opening Hours
revised hours from 30th June 2020

Monday – Friday only – all branches are closed on Saturdays at present

Arnold 7:30 am – 5:00 pm
Cannock 7:30 am – 5:00 pm
Coalville NS  7:30 am – 5:00pm
Corby 7:30 am – 5:00 pm
Derby 7:30 am – 5:00 pm
Hinckley 7:30 am – 5:00 pm
Kettering 7:30 am – 5:00 pm
Loughborough 7:30 am – 5:00 pm
Loughborough NS 7:30 am – 5:00 pm
Leicester – Murrayfield Road 7:15 am – 5:00 pm
Leicester – Samuel Street 7:30 am – 5:00 pm
Leicester – William Street Showroom 9:00 am – 5:00 pm **Saturday 9:30 am – 5:00 pm closed on Wednesday**
Long Eaton 7:30 am – 5:00 pm
Mansfield 7:30 am – 5:00 pm
Market Harborough 7:30 am – 5:00 pm
Newark 7:30 am – 5:00 pm
Northampton 7:30 am – 5:00 pm
Oakham 7:30 am – 5:00 pm
Redditch 7:30 am – 5:00 pm
Stirchley 7:30 am – 5:00 pm
Stourbridge 7:30 am – 5:00 pm

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Collections

ℹ️ A limited number of customers are permitted in our trade counter areas at any one time (details specified outside each branch)

ℹ️ Please wear a face covering

ℹ️ Please queue outside using the guidelines if the limit in the trade counter area is reached

ℹ️ Inside the branch, please observe the barriers and guidelines in place

ℹ️ Maintain 2 metres from other customers and staff

ℹ️ Goods will be placed in a handover point for customers to collect while maintaining the separation distance

ℹ️ Goods will be signed for by the serving staff member, noting the name of whoever collects

ℹ️ Hand sanitiser is available for customer use

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Deliveries

ℹ️ Deliveries to be made to the kerbside or accessible doorstep only

ℹ️ We will not be able to enter properties

ℹ️ Goods requiring two people to deliver will be assessed by the branch on a case-by-case basis

ℹ️ Delivery drivers will be signing the proof of delivery on behalf of the customer

ℹ️ There will be restrictions in place for goods that require two or more people to deliver. Arrangements will be made with the customer

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Risk Assessments – please click here to read our COVID-19 Risk Assessments. 

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Our response on 26/03/2020

Dear Customers and Suppliers,

Following the guidance contained within the address by the Prime Minister on Monday March 23rd, we are making changes to adapt the business to safeguard the well-being of our staff, customers and suppliers.

We understand some of our customers have closed or are planning to close their businesses for a period of time.

It’s also clear many of our suppliers are closing their operations as well.

From Thursday 26th March, Trade Branches will open between 7:30 am and 1:00 pm Monday to Friday.

We will not be opening on Saturdays.

Our bathroom showrooms and design services are also closed.

In order to provide this limited service, we ask customers to follow the safety and distancing guidance below:

  • Phone, text or email orders in advance for collection outside the branch is preferred
  • Only one customer will be allowed to enter trade branches at any one time whilst maintaining a strict separation distance of at least two metres at all times
  • Payments by credit card only for non-credit account transactions, sorry we can no longer accept cash until further notice

We will notify customers if it becomes necessary to close a branch local to yourselves, please check our dedicated page at pochin.com/coronavirus

We have enabled staff to work from home where possible.

Sales staff numbers are operating at the minimum required to maintain the restricted hours’ service, the remaining staff have been furloughed.

Deliveries can only be made between 8 am and 12 noon. Our delivery drivers have been instructed to only make deliveries to the kerbside and not to deliver goods that require more than a single person to deliver.

Our accounts team will be available on 0116 232 7660 as normal but hours may vary depending on the circumstances. Our Finance Director, Glynn, will be available on his mobile (07515 065087) when there are no staff available on the main office line.

Alternatively, you can access our account portal online at myaccount.pochin.com. If you need to sign up, please contact Scott Bradford on 07921 940139 or email scott.bradford@robertpochin.co.uk.

David Pochin,
Managing Director

Technology in the Bathroom

From TVs and Bluetooth speakers to WiFi controlled underfloor heating and digital showers, we have a wide range of smart technology products from leading manufacturers.

Explore some of our smart products
Duravit logo
Hansgrohe logo
Instinct Logo
Vitra Logo
Heritage Logo
Second Nature Logo
Roper Rhodes Logo
Utopia Logo
pura logo
Crosswater Logo